Any questions or concerns can be addressed right here on the site! Just send them to the e-mail address provided below. In most cases, there will be absolutely no refunds. In the event that we are negligent in some way, or you are dissatisfied with your purchase, we will take the necessary measures to see that the issue is handled to the best of our abilities. As always thank you for choosing Sassysteppers.com by Tyra Sanai Boutique.